Shipping, Returns

Terms and Conditions

Shipping, Returns & Terms And Conditions
Please Read These Terms And Conditions Carefully Before Ordering Goods From Life Pharmacy Eastridge / Rovima Investments Ltd

All prices for goods are quoted in New Zealand Dollars and include GST. Prices are subject to change without notice. The cost of delivery is shown and included in the final price.

We accept the following method of payment:- 1. Credit Card – We accept Visa and MasterCard. Rovima Investments Ltd reserves the right to conduct a fraud check with our bankers prior to shipment of products. Rovima Investments Ltd may require additional information for large orders.

Rovima Investments Ltd will appear on cardholder statements for any transactions through this website.

Delivery Policy (Shipping)
The following delivery/shipping options are available:
7-10 Day New Zealand Wide Standard Post – $5.00 NZD
3 Day New Zealand Wide Courier Post – $7.50 NZD
Purchasing over $75.00 of goods – Free

  • Returns & Exchanges
    Rovima Investments Ltd is committed to providing and delivering top quality products and services to our customers. We welcome the return and exchange of a product that has a manufacturer defect or damaged while in transit, providing the following conditions are met:
  • You notify us within 5 days of receipt by email at Rovima Investments Ltd and include your order number as a reference.
  • Returns notified after 5 (Five) days of receipt cannot be accepted.
  • Returned goods must be in their original packing and not damaged or altered in any way and the contents must be in their original resalable condition. Rovima Investments Ltd will not accept returned goods that have been opened or used.
  • All products being returned must be shipped by courier with a tracking number. Returns of items that may be classed as hazardous goods require special handling. Rovima Investments Ltd will not pay any return shipping cost, therefore shipping charges on exchanged or returned products are payable by you.
  • Damaged items while in transit must be returned via courier in original packaging of the product and original courier package. For lost items, you must notify us immediately if you haven’t received the goods within 5 days by 5 pm.
  • A copy of the invoice must be included in all returns.
  • Your address and telephone number should be clearly and correctly stated in case we need to contact you. We will not give you a refund if you change your mind about a product.

Refund Policy
We will refund using the same method used to make payment for the original order. We will reimburse postage for damaged, defective or incorrectly sent items only. This will be credited using the same method used to pay for the order. We will not give cash refunds for returned products. Damaged items while in transit will be replaced within 7 – 14 days subject to product availability.

Return Address
Returns should be addressed to:
Life Pharmacy Eastridge
Shop 24, Eastridge Mall
215 Kepa Rd
Mission Bay
Auckland 1071

This Returns and Exchanges policy applies to all internet /showroom and telephone orders.

Once an order has been placed and paid for there is no cancellation on the product.

Acceptable use of this Website
This is an e-commerce shopping site and no other use is permitted. The site may only be used for lawful purposes. Users are prohibited from violating or attempting to violate the security of this site or using it to obtain products not properly ordered and fully paid for. Users may not send unsolicited email messages (”spam”) to or through the site or otherwise harass the site owner or other users. We reserve the right to refuse to deal with any user who violates our rules.

Applicable Laws
This Site is serviced by Rovima Investments Ltd from New Zealand. Rovima Investments Ltd makes no representation that materials on the Site are appropriate or available for use in locations outside New Zealand, and does not authorise access to them from territories where their contents are illegal or prohibited.

Third Parties
Rovima Investments Ltd is not responsible for the actions, statements or activities of any other website or service, even if this service is referenced, mentioned or linked to from the Rovima Investments Ltd website.

Disclaimer and Warranties
Rovima Investments Ltd provides this site on an as-is basis and makes no representations of any kind for the operation of the web site, as well as for all information, products, materials and services as associated. To the extent of permissible law, we disclaim all warranties and representations. Rovima Investments Ltd does not warrant that any information available on the Rovima Investments Ltd websites is accurate, current or complete. Rovima Investments Ltd is not liable in any way for any damages arising from the use of this site. This limitation of liability applies to damages of any kind, including direct, indirect and incidental, loss of income, profit, data, property and claims by third parties. Rovima Investments Ltd makes no warranty that the site will meet your requirements. The site will be uninterrupted, timely, secure or free of errors. The quality of products will meet or match your expectations any software issues will be rectified.

Copyright, the Life Pharmacy Eastridge and Rovima Investments Ltd logo, and/or other information and logos referenced in this Site are either copyright, trademarks, registered trademarks, or other intellectual property rights and they are exclusive property of Rovima Investments Ltd or related companies and is protected by the New Zealand and International copyright laws. Other product and company names mentioned herein may be the trademarks of their respective owners. Any rights not expressly granted herein are reserved.

Modifications of Terms Of Use
Rovima Investments Ltd reserves the right to modify these terms of use at any time without notice Rovima Investments Ltd accepts no liability or responsibility as a result of these changes.

Modifications Of Services
Rovima Investments Ltd reserves the right to modify any service being offered at any time without notice. Rovima Investments Ltd accepts no liability or responsibility as a result of these changes.

Email For Information
For information about Life Pharmacy Eastridge and/or Rovima Investments Ltd products and services, please email us at